Privacy Notice

Effective date: The date this notice first appears on the live 1 Pro Services website.

Responsible party: 1 Pro Services. For privacy questions or requests, contact Iqbal Mohamed at info@1proservices.co.za or 071 558 0074.

Enquiries and website use

We use your information to assess and reply to service enquiries, arrange the work you request, and operate and protect our website. The form asks for your name, phone number, email address, service category and a message. Using the form is voluntary. Each field is required to send it. You can also reach us by phone, email or WhatsApp. Please include only what we need to understand your request and leave out passwords, payment details, identity documents and unnecessary information about other people.

Your browser and connection may provide technical information such as your IP address, browser type, request time and the website address from which the submission came. Cloudflare handles site delivery and security. Basin uses submission and connection information to screen for abuse and investigate delivery issues.

Who handles your information

Authorised 1 Pro Services staff handle enquiries. Zaybair supports and secures the enquiry service and can retrieve a submission when we ask for help. Basin, operated by Moonshot Ventures Inc., receives the form and keeps a short-term copy. Its email provider Postmark delivers the enquiry to our Rackspace business mailbox, arranged through Cloudways. Your submitted email is the address our reply goes to.

Basin operates from Canada, and Postmark processes notification emails in the United States. Website, enquiry and email providers may process or support the service from other countries. The provider terms include confidentiality and security duties and safeguards for onward processing. Contact us for information about the protections that apply to your enquiry. See the Basin Data Processing Agreement and Basin’s list of providers and locations.

If you contact us through WhatsApp, its own privacy terms apply to that service. We may also disclose relevant information where legally required or necessary to handle a dispute.

Retention

Basin submission retention is set to 30 days so we can recover enquiries and investigate delivery. Provider backups, email delivery records and security logs follow separate retention schedules and may remain after deletion of the active submission.

For enquiries received from this notice’s effective date that do not become jobs, we delete or irreversibly anonymise the enquiry records we control 12 months after the last meaningful contact. We review records quarterly. When an enquiry becomes a job, we keep the information needed for the work, warranty, accounting or legal requirements. We retain information where necessary for a dispute or legal hold and review the need to keep it.

Your rights and contact options

You may ask to access or correct your personal information, object to its processing, or request deletion where applicable. You may withdraw consent where we rely on it. Email info@1proservices.co.za or call 071 558 0074. We may ask for information reasonably needed to verify your identity. You may also lodge a complaint with South Africa’s Information Regulator. See its contact details and complaints service.

For urgent help, call 071 558 0074. Please contact us directly to confirm a booking or attendance time. Our Cookies and Security Technologies notice explains how the website uses browser and security technology.